EL Marsh Care

Enriching lives, promoting independence

EL Marsh Care

Enriching lives, promoting independence

Welcome to EL Marsh Care where we specialise in delivering quality care to the people living in their own home and those living in our comfortable, secure and joyful homes.

At EL Marsh we have well experienced, motivated and passionate staff that provide up to 24-hour care and support to our residents to ensure their care and social needs are met to top quality standard. We support, train and invest in our staff so they not only do a fantastic job but they enjoy what they do; making our homes happy places to live in.

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Message from The Director

“I am proud to be leading EL Marsh Care. I am driven and committed to providing the highest quality of support for those residents living with us or in their own home and also support for their families…”

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Pathway Model

The EL Marsh Interactive

Pathway Model is coming soon.

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Choosing the right care

At EL Marsh, we promote independence and ensure that the people we support promote this too.

We endeavor that your experience at EL Marsh Care will be as rewarding, inspiring and encouraging.

Our Homes

Inspiring You, Promoting Independence 

Barnford-View

Barnford View

Oldbury, West Midlands 

Overall: Good

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Updated 24 February 2016

Our inspection was unannounced and took place on 12 August 2015. The inspection was carried out by one inspector. We started our inspection early in the morning so that we could meet and speak with the people…

Overall: Good

The service was safe.

Medicine management was safe. People received their medicine as it had been prescribed by their GP.

Systems were in place to ensure that there were adequate numbers of staff that could meet peoples needs.

Recruitment systems helped to ensure that staff employed were suitable to work in adult social care.

Overall: Good

The service was effective.

People were satisfied with the service they received.

The service provided was effective and met people’s needs safely and in their preferred way.

Staff had some understanding and knowledge regarding the Mental Capacity Act and the Deprivation of Liberty Safeguarding (DoLS). This ensured that people were supported appropriately and they were not unlawfully restricted.

Overall: Good

The service was caring.

People told us that the staff were kind and caring and we saw that they were.

People’s dignity, privacy and independence were promoted and maintained.

Staff were aware of peoples choices and wishes. They helped them with their personal appearance and supported them with this to their satisfaction.

Overall: Good

The service was responsive.

People told us that the service provided met their needs.

People’s needs and preferences were assessed to ensure that their needs would be met in their preferred way.

Complaints procedures were in place for people and relatives to voice their concerns.

Overall: Good

The service was well-led.

There was a leadership structure in place that staff understood. There was a registered manager in post who was supported by a deputy manager.

People we spoke with knew who the registered manager was and felt they could approach them with any problems they had.

Staff told us that they were supported well by the management team.

Barnford-View

Stoneleigh House

Oldbury, West Midlands 

Overall: Good

asset_cqclogo_update

Updated 17 September 2015

Our inspection was unannounced and took place on 12 August 2015. The inspection was carried out by one inspector. We started our inspection early in the morning so that we could meet and speak with the people…

Overall: Good

The service was safe.

Medicine management was safe. People received their medicine as it had been prescribed by their GP.

Systems were in place to ensure that there were adequate numbers of staff that could meet peoples needs.

Recruitment systems helped to ensure that staff employed were suitable to work in adult social care.

Overall: Good

The service was effective.

People were satisfied with the service they received.

The service provided was effective and met people’s needs safely and in their preferred way.

Staff had some understanding and knowledge regarding the Mental Capacity Act and the Deprivation of Liberty Safeguarding (DoLS). This ensured that people were supported appropriately and they were not unlawfully restricted.

Overall: Good

The service was caring.

People told us that the staff were kind and caring and we saw that they were.

People’s dignity, privacy and independence were promoted and maintained.

Staff were aware of peoples choices and wishes. They helped them with their personal appearance and supported them with this to their satisfaction.

Overall: Good

The service was responsive.

People told us that the service provided met their needs.

People’s needs and preferences were assessed to ensure that their needs would be met in their preferred way.

Complaints procedures were in place for people and relatives to voice their concerns.

Overall: Good

The service was well-led.

There was a leadership structure in place that staff understood. There was a registered manager in post who was supported by a deputy manager.

People we spoke with knew who the registered manager was and felt they could approach them with any problems they had.

Staff told us that they were supported well by the management team.

Environment

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Activities

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Testimonials

I feel happy, and safe. Staff are always there to support me whenever I want.

Service User

I love the activities! We are given plenty of choices. I decide and plan my activities.

Service User

Staff at EL Marsh have been able to quickly integrate with my relative. This in itself is very impressive. My relative is very happy with the service and I am proud of the progress my relative has made in such a short period of time.

Family Member

The Management team and all staff work aimlessly to support service users. Staff are never far away to tale to. I am very happy with the care and compassion they give my relative and to us as a family.

Family member

I have found that all procedures are in order and that all management are very helpful and support all of my needs concerning staff duties and training. At EL Marsh are staff have the help and support, most importantly staff help each other and respect all persons involved and concerned.

Staff Member